HyperTex From DiloGroup

DiloGroup – “HyperTex” Installation for the Production of Reinforced Multi-layer Needlefelts.

Numerous fields of application such as filter media, geotextiles, roofing mate- rial, floor coverings, other technical textiles and composites require needled nonwovens with high lowload resistance. This is generally achieved by using reinforcing meshs / grids. The DILO HyperTex installation with the “Turbotex” scrim fabric machine of Messrs. Ontec automation GmbH produces a reinforcing scrim which is fed between two needlefelts and then needled together by a Hyperpunch needleloom.
The mesh apertures of this scrim can be varied up to 20 x 20 mm, production speed is up to 40 m/min. The HyperTex installation in a working width of 2.5 m is ready for presentations and trials in DILO’s Textile Research Centre in Eberbach, Germany.

Smart Textiles of the Future

Entertainment, communications and electronics continue to exert an ever-growing influence on our lives, our achievements and our sense of well-being. This perpetuating trend increases the importance of incorporating electronic products and components into our clothing.

The goal is to make our lives more pleasant, safer, and more productive through the integration of electronics in the clothing and medical sectors. Modern examples include heating and cooling components, sensory properties, and lighting elements, as well as GPS functions.
To achieve this objective, we need to develop woven and knitted fabrics in which, besides the usual fibers, conductive textile materials, components and sensors can be incorporated or on which these elements can be applied. These elastic or non-elastic textile constructions must add real value for the wearer through reliable and worthwhile functionality. They must also provide the in-use properties expected of conventional garments and be producible on an industrial scale.

Exciting cooperation projects

To create these high-tech textiles of the future, cooperation between widely diverse specialist fields is essential.Schoeller Textil AG and Eschler Textil GmbH work closely together with partners from the garment and medical sectors as well as with electronic companies and research institutes.
There is immense scope for application. The broad variety of conceivable and achievable end-use sectors ranges from entertainment, sport and interior design to medicine. Schoeller is in the process of developing a heatable E-soft-shell material that can be cut to size as required.
This innovative laminate is structured like a conventional soft-shell with corkshellTM technology, and can be produced for sale by the meter. The heatable backing is manufactured by Eschler. Specially incorporated conductive yarns enable uniform heat distribution and specific heating surfaces are functional at the usual voltages. The material can also be dyed and washed. Another example of current cooperation is HYDRO_BOT. Schoeller is working together with Osmotex on an electro-osmotic membrane for use in outer- wear. Using highly conductive yarns, Eschler has in addition developed a textile surface that can monitor lung function in real time by acting as a sensor in electrical impedance tomography. This allows doctors and other medical professionals to see for the first time what is happening in the thorax of patients on artificial respirators and to adjust treatment as required.

Functional, Colour-Coordinated And Super Comfortable
Schoeller textiles for the motorcycle category combine a high degree of functionality with trendy looks and maximum comfort. Thanks to a coordinated colour concept, the various fabrics can be ideally combined with one another. Various Schoeller technologies furnish the hightech fabrics with additional benefits.Schoeller’s innovative and extremely sturdy motorcycle segment textiles are specifically designed to serve motor bike manufacturers, brands focused on motorcycle wear and urban commuting, as well as professional motorcyclists such as motorcycle police.
The schoeller®-dynatec and schoeller®-keprotec® protective fabrics are characterized by an extremely high degree of abrasion resistance. In addition to the DIN EN 17092 test for pro- tective garments for motorcycle drivers, they are also subjected to a special impact abrasion test in the fall simulator.
Coordinated colour concept The state-of-the-art motor bike collection makes a convincing impact not only in terms of functionality but also in regards to colors. The elastic or non-elastic hightech fabrics can all be perfectly combined with one another in shades of grey, black or red.
In conjunction with the innovative Schoeller technologies such as c_change® climate membrane (for optimum and breathable protection from wind and weather), coldblack® (for reliable protection from heat and UV rays) or ceraspaceTM (for extreme abrasion and heat protection in the case of a fall),Schoeller offers the ideal solution for the most varied range of uses. New washable schoeller®-reflex articles in a variety of colours also ensure extensive protection in poor visibility.

USTER® FiberCleaningSystemsPrevent Contamination In Hygiene And Cosmetic Applications

Yarn spinners already understand the importance of preventing contamination in their products. A total of 3,500 world- wide installations of Jossi fiber cleaning systems – now produced by USTER – is proof of that.

The USTER® JOSSI VISION SHIELD solutions are highly effective at removing even the smallest contaminants, including polypropy- lene. For nonwovens producers, however, the risk of contamina- tion is possibly even greater: in medical and hygiene applications, for example, quality standards are super-critical and zero contami- nation is essential. Contaminated yarn is one of the spinner’s biggest headaches, potentially leading to customer claims and rejects when synthetic particles such
as polypropylene (PP) remain undetected in cotton until the fabric reaches the dyehouse. Today, the range of USTER® JOSSI systems is proven to deal with this problem with unbeatable effectiveness, detecting and removing foreign matter from cotton at the spinning preparation stage.
Uster Technologies acquired Jossi AG in 2013 and now applies the USTER® JOSSI VISION SHIELD 2 and USTER® JOSSI VISION SHIELD T systems, using multiple detection principles to eject all polypropylene particles, however minute. The finest white PP contamination is reliably and efficiently detected with the USTER® JOSSI MAGIC EYE in combination with the USTER® JOSSI VISION SHIELD. Practically all types of foreign matter, including polypropylene and polyethylene, are eliminated by USTER® JOSSI MAGIC EYE, with a minimum of waste.

Special challenges for nonwovens producers
Compared to yarn spinning, nonwovens products and processes bring some special challenges and even more demanding require- ments. Imagine, for example, a scratchy remnant of polypropylene in a make-up removal pad…or any kind of contamination in hospital products such as absorbent cotton, alcohol swabs, or nonwoven gauze. Such problems would be totally unacceptable.
Not surprisingly, markets for medical and hygiene products in the USA, Europe and Asia are extremely quality oriented.
With developments in synthetic fibers, there was a trend about 25 years ago for nonwovens applications to switch from pure cotton to synthetics. Initially, consumers preferred the dry and light texture of synthetic fibers. In the last decade, however, many applications are seeing a return to pure cotton as the favored option, particularly where allergenic issues such as skin reddening and irritation are possible. Manufacturers of nonwovens for these demand- ing end-uses now require an efficient contamination control system, guaranteeing a zero-tolerance standard – for defects bigger than 1 mm – in their products. In nonwovens, fiber cleaning is the only way to control contamination unlike in spinning where yarn clearing can make a final check at the winding stage. Product quality in nonwovens therefore depends absolutely on the efficiency of the fiber cleaning sys- tem, which makes investment in the USTER® JOSSI VISION SHIELD system a logical step.

USTER at Index
The importance of the nonwovens sector for USTER® JOSSI systems is demonstrated by the company’s presence at the forthcoming INDEX 2017 event in Geneva (booth no. 4418), the largest global meeting point for the nonwovens market.
USTER believes that its technology which is already well known and appreciated in cotton spinning will attract wider interest at the exhibition from manufacturers of bleached cotton and other qualitycritical nonwovens products.
“With USTER® JOSSI VISION SHIELD and USTER® JOSSI MAGIC EYE, the whole production is checked, for every category of contaminants including synthetics,” says Baldischwieler. “Nothing can escape the detection power of these systems.”

New Innovation on Spunbond Process

Hartge Development & CMCC partnership on producing state of art spunbond & meltblown machines in Turkey.

Hartge Development has been designing, building and improving nonwoven systems for 25+ years, working with the most demanding customers in the industry. Focused on Spunbonding – a delicate ballet of interacting forces between air, fibers and structures . We take the philosophy of looking at the whole instead of isolating individual components.
The bigger picture is always more difficult to understand, but we believe serious change in any endeavour can only occur when the whole process is re-invented from the inside out. By Simplifying the main goal of spinning and lay down, we have managed to create an ideal process while decreasing the number and complexity of components that touch the fibers and process – the only serious development in spun- bonding since the 1980’s.
The patented new state of art “Impingement Spinning” process has fewer precision surfaces and refined airflow. This allows us to employ highly turbulent mixing in the heart of the process – the polar opposite to all conventional machines that try to same turbulence with highly engineered capital intensive systems.

The new process has many benefits such as ;
• Flexible polymer( PP,PE,PLA,TPU,PET) choice with 100% guaranteed quality production .
• 6-300 GSM production scale .
• 70% less space usage .
• 50% energy reduction .
• Side Trimming less then 25 mm .
• Cost effective investment .
• Minimum labour (2-3 Max ) .
• Simple user interface to control all process in Siemens 22 ‘’ screen .
• Ready to run in 20 minutes . ( when extruder is hot )
• Easy to change jobs .
Composite Lines & Downstream Components Thanks to our partners , we can combine Meltblown and Bi-Component process- es on our system . Also, depends on customer needs we can add down- stream components and technical upgrades on Hartge system.

Partnership with CMCC
After mid 2016 , we opened our second machinery assembly workshop in Turkey with CMCC . Turkey has many potential on machinery parts production with highest quality workforce . Our aim is to produce spunbond and meltblown system in Turkey to serve EMEA area . With this partnership , we will reduce our costs and low capital companies can enter nonwoven market .

Product R&D
Hartge Development believes that developing new product is always good opportunity to sell nonwoven machines . Our laboratory machine (1100mm) in Florida runs for new devel- opments for our customers. Hartge system can retrofit easily to German , Italian and Chinese machines . Our engineers will find solutions to customers systems to fix Hartge system in most efficient way .

ETT 2018 8th International Istanbul Textile Conference: Evolution of Technical Textiles

14-16 April 2018, ETT2018 organized by Marmara University, ITM 2018 and HIGHTEX 2018 organized by Teknik Fuarcılık A.Ş. and Tüyap Tüm Fuarcılık A.Ş. will be held simultaneously in Istanbul TÜYAP Fair Convention and Congress Centre.

Owing to the success of the 7th International Istanbul Textile Conference which was held in 2016 in Istanbul for the textile and apparel industry, we want to take this opportunity to discuss and share the new development in technical textiles and apparel industry by inviting you again to the city where East meets West, to a place steeped in culture and history. Istanbul is proved to play host on this auspicious occasion to the 8th International Istanbul Textile Conference on Evolution of Technical Textiles (ETT 2018) with a theme of “Recent and Future Advances in Innovation and Enterprise in Traditional Textiles, Technical Textiles and Clothing”. It is clear that the role being played by textile in the applied materials science is considerable and that there is still ample scope for further development. For this conference, the focus is on looking beyond the gadgets and the broad spectrum of papers demonstrates when, where and how technical textiles are selected for their true value and applications.

The conference will provide a unique opportunity to meet leading personalities with research, management and technology experience from all over the world and to discuss with them any ideas and proposals in your particular field. The ETT 2018 is intended to intensify and promote cooperation among academics, inventors, textile specialities and producer companies. This time, International Istanbul Textile Conference and International Textile Machinery Exhibition (ITM) have signed a collaboration agreement for the contemporary scheduling in synergy of the next editions of their respective events ETT Conference and ITM Exhibition, which will now be held 14-16 April 2018 in the Istanbul TÜYAP Fair Convention and Congress Center. ITM is the largest exhibition in Turkey and in the region, is among the most important exhibition in the World. ITM 2016 is a global textile show with 49.730 visitors and more than 1.000 textile technology producer companies presented their latest models and technologies in operation. As usual the papers cover a wide spectrum of issues, all of which are pertinent to the successful use and application of technical textile. The papers represent current research on technical textile issues and within the nine conference themes, contributions cover:
• Latest development on spinning, weaving and knitting
• Latest development on dying and finishing
• Medical Textiles
• Technical Textiles
• Smart and Interactive Textiles
• Surface Coatings
• Advances in Apparel Design
• Ecological Textiles
• Composites Materials
• Textile Innovations
• Computer Technology for Textiles and Apparel

Andritz To Supply Two Spunlace Lines To Fujian Nanfang Textile Co., Ltd, Including The First TT Cards Sold In China

Andritz Nonwoven, part of international technology Group Andritz, has received two orders from Fujian NanFang Textile Co., Ltd (PRC) to supply two new neXline spunlace nonwoven lines for its new plant in the city of NanPing, Fujian Province, China.

Start-up of both lines, which will produce facial papers and wipes, is scheduled for the first quarter of 2017. Spunlace line #1 supplied by Andritz will be capable of processing 100% bleached cotton fibers in a crosslapping configuration with an eXcelle card, a Dynamic crosslapper, a drafter and another eXcelle card, including the ProDyn and Isolayer functions, in order to enhance the web profile uniformity and thus save raw materials. For web bonding, Andritz will supply its Jetlace Avantage hydroentanglement unit. Line #2 is a high-speed spunlace line for processing viscose and polyester fibers. It will have two Andritz TT cards for web forming and a Jetlace Essentiel unit for hydroentanglement. The TT card technology enables drylaid web forming at very high speed. Andritz has a large number of very successful installations with TT card technology around the globe, with more than thirty machines in operation and an average capacity of 20,000 t/a per line. The TT cards for NanFang will be the first to be installed in China. NanFang has already invested in three spunlace lines in the past, the first of which was installed in 2002.


INDA’s 25th Filtration® Delivered “Pure Solutions” With International Conference & Exposition

INDA’s 25th Filtration International Conference & Exposition with its Nonwoven Filter Media Training Course delivered “Pure Solutions” for attendees of the event, Nov. 8-10, at the Pennsylvania Convention Center in Philadelphia, PA.

Over 1,300 filter media and component suppliers, customers, consultants and academics met with more than 130 exhibitors to conduct business within the growing industry for air and liquid filtration, a major sector for nonwoven fabrics in media. In addition, over 30 professionals participated in INDA’s oneand- a half day acclaimed Filter Media Training Course prior to the exposition start. “The Filtration event is an extremely valuable forum for charting the future direction of our industrial filtration business.

It allows us to connect with current customers and suppliers while developing new customers, and learning about new technology and the evolving competitive dynamics in our industry segment.” said Brian Vancrum, Vice President & General Manager, CLARCOR Industrial Air. Within an outstanding Conference program, one of the highlights included the keynote presentation by Alfred Weber, President and Chief Executive Officer, MANN & HUMMEL. Weber discussed the organization’s new filtration technology platform using “smart” digitalization in response to growing customer demand. Conference speakers also included leaders from Occupational Safety & Health Administration (OSHA), AERFIL, Underwriters Laboratories, Camfil, 3M, and SABIC Innovative Plastics among others. Conference topics included panel discussions on global standards for filter testing and assessment, air filter flammability requirements, innovative high efficiency filter media, and market insights.


Hundreds of exposition participants gathered for sparkling wine and sumptuous hors d’ oeuvres at Wednesday evening’s industry reception sponsored by Kimberly-Clark Professional* Filtration Products. The reception recognized Filtration’s 25th anniversary event with testimonials from long-time exhibitors and supporters including Berry Plastics, Hollingsworth & Vose, R.P. Fedder Corporation, Texel Technical Materials, and Zene LLC. “The strong support among filtration professionals, suppliers, and manufacturers worldwide for 25 consecutive years confirms the durability of the Filtration International Conference & Exposition. INDA looks forward to the continued future success of this event as it supports the growth of the important filtration sector,” said Dave Rousse, INDA President. “H&V has been an exhibitor, presenter and organizing committee member at the Filtration Show for years.

As a filtration media manufacturer the Filtration Show remains an important venue to showcase our products and network with present and prospective customers. Even in this digital age, the personal interaction possible at the show make it critical to our marketing effort,” said Catherine Aikman, Corporate Communications, Hollingsworth & Vose. Filtration 2017 will be held October 10-12, 2017 at Navy Pier in Chicago, Illinois USA.

Abalıoğlu Teknoloji Exhibiting Nanofiber Filter Media

Company’s core HIFYBER technology is designed for high efficiency air filtration applications.

Manufacturer of the nanofiber filter media HIFYBER engineered for high efficiency air filtration applications, were shown its series of diversified nanofiber products at Filtration 2016. Nanofiber filter media has enabled new levels of air filtration performance in several diverse applications within a broad range of environments due to its unique properties including small fiber diameter, high specific surface area, high porosity and small pore size. Abalioglu Teknoloji’s nanofiber filter media offers increased dust holding capacity, enhanced filtration efficiency, low pressure drop, excellent durability and improved filter life. The company’s nanofiber membranes possess fascinating benefits that make them very attractive in liquid filtration. The interconnected pore structure of nanofiber membranes plays an essential role in enhancing the filtration performance. Filtration studies show that nanofiber membranes exhibits better flux throughput than traditional membranes. Filtration performance can be further enhanced through incorporation of some active substances. In other news, Abalioglu Teknoloji recently announced that Poirino SpA is now its exclusive distributor, and will market its nanofiber filter media HIFYBER in Italy. “We are confident that our partnership will provide better service for filtration industry by offering an expanded line of products and local stock service for shorter delivery times,” the company says.

INDEX™17 Awards Entries Open

EDANA, the leading international association representing the nonwovens and related industries has announced the categories for the prestigious INDEX™17 Awards.

These awards recognise innovative, cooperative, creative and sustainable achievements in nonwovens. They are open to any EDANA member company or INDEX™17 exhibitor. From today, companies can download an application form from the dedicated INDEX™17 page under ‘Events’ on www.edana.org, which must then be completed and returned with samples and supporting details (as applicable) to EDANA before 12th December 2016. While companies may only submit one product per category, they may apply in as many categories as they wish. Products must be commercially available at the time of submission, and must not have been commercially launched before April 2014. All applications will be treated with full confidentiality. The Award categories for 2017 include:

1. Nonwoven roll goods
2. Finished products made from, or incorporating nonwovens
3. Raw materials or components – innovation in a raw material or component (e.g. polymer, fibre, binder, film, tape) of special relevance to the nonwovens and related converted products industry
4. Innovation in machinery of special relevance to the nonwovens industry
5. Achievement for the most original marketing campaign for a product made from, or incorporating nonwovens
6. Sustainable product
7. Sustainable process or management practice In addition, applicants to at least one of the above categories may also apply for a brand new complementary Award:
8. Cooperative innovation between industry and centre of excellence. This category aims to reward successful cooperation between industry and (non-commercial) centres of excellence. The panel of judges is made up of several independent experts with technical, converting and marketing experience, and one member of the nonwovens press. The judges are looking for creative ideas, new technology and innovative products. They will first assess the relevance of entries from each category, then select a maximum of three qualifying entries per category. All qualifying entries will be recognised in a special press release 3 weeks before INDEX™17, and the winners chosen from among the qualifying entries will be presented with their Awards at a special ceremony. This ceremony will be held on 4th April, 2017 – the first day of the INDEX™17 exhibition – and will include a highly publicised launch with media coverage. Each winner will receive a specially commissioned bronze sculpture and a diploma. The sculpture, which symbolises the versatility and features of nonwovens, was designed by Olivier Strebelle, the renowned Belgian sculptor whose works are displayed in major cities across Europe, the United States and Asia. The winners of the cooperative innovation Award will both receive a transparent cubicle with a holograph of the INDEX™ Award on the inside.

Brückner Supplies Line For The Coating of Nonwovens For Automobiles

Today, a modern automobile contains between 20 up to 30 kg of fibres from the tyres to the sky. These fibres are used – visibly and invisibly – in many textile products for example as tyre cord, adhesive tape of the seat cover, claddings, sound proofing or insulating material but also for floor coverings.

In first-class vehicles mainly knitted fabrics are contained as visible textile sheets but in many of the more than 65 million cars produced every year also nonwovens as lower priced alternative are used. Thus, an automobile contains possibly more than 21 m² of nonwovens in the most different appearances. Brückner has recognized this trend already long ago and offers for many of the mentioned areas of application innovative machines and lines for a resource-saving production of technical textiles used in modern vehicles.

This begins with lines for the production of acoustic nonwovens continues with lines for the production of substrate for woven textile tapes, finishing lines for woven air bag fabric to coating lines for interior cladding based on needled nonwovens as supplied to and set into service at a customer in Russia recently. The company OOO Nomateks lies in the region Uljanows near the South-Russian city of Samara. Nomateks was founded in 1961 at that time the first producer of tufting floor coverings in the former USSR. Nomateks developed in its history which goes back 50 years and became one of the biggest and most important nonwovens producers in Russia. With more than 180 workers and employees, the company produces high-quality nonwovens to be used in geo or automotive textiles with their own PP and PET fibres.

Every year Nomateks produces more than 50 million m² of nonwovens. A jointly realized project focused mainly on the customer’s request for highest flexibility and productivity with minimized use of resources. Therefore the line is able to coat, depending on the type of fabric and process, more than 15 million m² nonwovens per year for the use in automobiles. It is possible to finish velour needle felt carpets as well as unstructured needled nonwovens. With a length of more than 70 m it is one of the biggest lines Brückner ever supplied for the finishing of needled nonwovens. To meet the above mentioned requirements, above all the preparation times had to be optimzed and the thermal and electrical energy demand had to be reduced considerably in comparison to the existing line. Since the project is a completely independent production line, the supply of the line with raw material has been considered from another point of view and a real alternative compared to the conventional preparation process in the batch has been found. The use of an inline mixer of the Various Mix type produced by Messrs. Hansa Industrie Mixer allows to meter water, latex, chalk and possible additives directly from the big bag discharging station into the line and to prepare a highly homogeneous compound. This compound is converted into an instable foam and is supplied directly to the application unit. A Brückner knife-over-table foam unit is installed for the application.

The gap between the knife and the table and thus the application quantity can be adjusted with a motor. The adjustment is made with a lifting spindle. The reproducibility of the settings is ensured by an absolute value transmitter. Normally the adjustment is made on both sides, but also corrections only on one side are possible. The squeegee roller can be balanced pneumatically via a four-bar linkage. Due to the rotary movement around the articulation, the squeegee roller parts not only vertically in case of a seam but also horizontally. This prevents impacts or material cracks. The foam is supplied via a traversing distribution pipe directly in front of the knife and is automatically adapted when the production speed changes. In order to adapt the penetration depth of the foam into the nonwovens a height-adjustable braying roller is installed behind the coating knife. It is watercooled to prevent an adhesion of Latex.

The coated nonwovens is dried in a more than 27 m long Brückner Duo-Therm dryer, finished with a horizontal chain tensioning system to transport the fabric. This type of dryer is proven for the coating of carpets and nonwovens. The dryer which is directly heated via fan-supplied gas burners allows temperature differences of up to 60 °C due to separate heating and air circulating systems above and below the fabric web. In addition to the separate temperature adjustment on the coating and pile side also the air speed and thus the air circulation intensity can be adjusted independently by using the frequency-controlled circulating air fan drives. This provides for a high drying performance with very gently treatment of the pile and a high efficiency. This prevents pile deformations reliably. The use of the patented Venturi system for a homogeneous mixing of the hot flue gas with the circulating ambient air leads to a very homogeneous temperature distribution across the width. The geometrically optimized Venturi nozzle needs absolutely no mechanical mixing elements and achieves with this a maximum efficiency. In addition, the line is provided with a two-stage heat-recovery unit air/air and air/water.


On the one hand it heats up with the exhaust air heat a part of the fresh air which is required for drying. This heated fresh air is added to the process at various points which has the effect that the drying process can be operated always with the best fresh air/exhaust air ratio. On the other hand the ECO HEAT air/water heat-recovery unit is used to heat process water for further use at other machines and lines of the Nomateks works. Depending on the production process the above described system can reduce the thermal energy consumption by about 30 % and allows thus a significant reduction of the production cost. Heat-exchange processes lead to a cooling of the exhaust air and thus to a condensation or a separating of pollutant particles. With this process the heat-recovery unit contributes considerably to the cleaning of the exhaust air.

In order to achieve the flexibility described above not only in the coating and drying sector several different winding and cutting systems are provided. The finished fabric can be treated on y two-roller ascending batcher as well as on an A-frame trolley. In addition, a Parker Hannifin longitudinal cutting and batching unit is installed inline. The Hauser – QLA offers the possibility to cut almost any material economically, to batch it and to treat it possibly further if required. The line is flexible due to its modular construction and perfectly appropriate for the processing of very different nonwovens. An integrated longitudinal cutting unit allows to make up to 4 cuts and to stack the fabric cut to length. The line has of course a highly-modern control system with a Siemens PLC and all important production parameters are memorized in a recipe administration system and can be recalled by push-button. Sensors measuring permanently the consumption of electrical/thermal energy allow a further exact monitoring of the production. And of course all drives are supplied by Brückner in the highest-possible energy efficiency class. With this project all partners have worked out a tailor-made solution for our customer Nomateks.

This is another Brückner coating line, which has been set into production to the customers’ complete satisfaction. The Brückner group with head office and production in Germany is worldwide known as technologically leading producer of high-tech lines for the dry finishing of textiles and the finishing of technical textiles and nonwovens. As owner-run machinery producer with more than 65 years of tradition and experience Brückner stands for reliability, continuity and a personal relationship with their customers.